This incident is resolved. Revolut's cloud infrastructure provider has now recovered and our monitoring shows Revolut is operating normally. If you continue to experience issues, please contact BR-DGE Customer Support: https://support.br-dge.io/support/home
Posted Oct 20, 2026 - 17:11 UTC
Update
While the recovery is in progress, we are aware that some Revolut Pay transaction approvals via the Revolut app are timing out. We are monitoring closely and will provide an update once we can confirm a full recovery.
Posted Oct 20, 2026 - 14:49 UTC
Update
We are seeing signs of recovery following the network outage at Revolut's cloud infrastructure provider. We are aware that some Revolut Pay transactions may remain in a pending state while Revolut completes its recovery. We are monitoring closely and will provide an update as we receive confirmation.
Posted Oct 20, 2026 - 11:42 UTC
Monitoring
Revolut has advised that a network outage at its cloud infrastructure provider is affecting EU-West regions, and Revolut Pay transactions and transactions across all PSPs using Revolut-issued cards may fail or be delayed. Revolut is monitoring the situation and has activated its business continuity plan. We are monitoring alongside them and will provide updates as we have them.
Posted Oct 20, 2026 - 07:31 UTC
Identified
We've identified degraded performance affecting transaction processing via Revolut Pay.
Our monitoring points to Revolut Pay as the source, but we have not yet been able to confirm this with them directly and are unable to confirm further detail or a resolution timeline at this time.
Posted Oct 20, 2026 - 06:35 UTC
This incident affected: Production API (EU Production API).