BR-DGE

All Systems Operational

About This Site

Welcome to BR-DGE's status page, where you can get updates on how our technology and portal are performing. If there are interruptions to service, we will trigger an incident here.

If you are experiencing any challenges, please do not hesitate to get in touch with the BR-DGE team via the support centre and we will get back to you as soon as possible.

Not yet working with BR-DGE and interested in finding out more about the power of our payment orchestration suite? Contact the BR-DGE Builders today.

Uptime over the past 90 days. View historical uptime.
Production API Operational
90 days ago
99.98 % uptime
Today
EU Production API Operational
90 days ago
99.97 % uptime
Today
APAC Production API Operational
90 days ago
100.0 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
EU Sandbox API Operational
90 days ago
100.0 % uptime
Today
APAC Sandbox API Operational
90 days ago
100.0 % uptime
Today
BR-DGE Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Reporting Operational
Payment Configuration Operational
BR-DGE Portal Operational
90 days ago
100.0 % uptime
Today
Hosted Payments Page Operational
WebSDK Operational
Support Operational
API Documentation Operational
BR-DGE Support Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2026

No incidents reported today.

Apr 2, 2026
Incident on the BR-DGE platform
Resolved - This incident has been resolved

Impact: Delay in notifications being sent between 09:45am BST and 10:10am BST, these notifications have now been sent.
Apr 2, 10:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 09:30 UTC
Investigating - We are currently investigating an issue with the BR-DGE platform where notifications were not being handled between 09:45am BST and 10:10am BST.

Our engineering teams have identified the issue and are working towards a resolution. Notifications from this time window are now being replayed.

We will post an additional update as soon as there is more information to share
Apr 2, 09:30 UTC
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
Production Portal Maintenance - APAC
Completed - The scheduled maintenance has been cancelled.
Mar 30, 11:09 UTC
Scheduled - The following maintenance does NOT impact live transaction processing

We will be performing essential backend maintenance on the APAC Production Portal during the following window:

Start Time: 2026-03-30 14.00 UTC.

End Time: 2026-03-30 15:00 UTC.

The APAC Production Portal will be temporarily unavailable for all users during this period.

Payment processing will continue to function normally. This maintenance only affects the APAC Production portal.

Our support team remain fully available during this maintenance period.
Mar 18, 16:09 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Production Portal Maintenance - EU
Completed - The scheduled maintenance has been cancelled.
Mar 26, 16:59 UTC
Update - The start time of this maintenance has been adjusted to 06:00 - 07:00 UTC (07:00 - 08:00 BST).
Mar 18, 16:36 UTC
Scheduled - The following maintenance does NOT impact live transaction processing

We will be performing essential backend maintenance on the EU Production Portal during the following window:

Start Time: 2026-03-31 06.00 UTC.

End Time: 2026-03-31 07.00 UTC.

The EU Production Portal will be temporarily unavailable for all users during this period.

Payment processing will continue to function normally. This maintenance only affects the EU Production portal.

Our support team remain fully available during this maintenance period.
Mar 18, 16:07 UTC
Mar 25, 2026

No incidents reported.

Mar 24, 2026
Scheduled Maintenance in the EU Sandbox Environment
Completed - We have cancelled the scheduled maintenance. No downtime or service degradation will be observed.
Mar 24, 13:39 UTC
Scheduled - The following maintenance does NOT impact live transaction processing.

The BR-DGE EU Sandbox environment will be temporarily unavailable while we perform essential backend maintenance.

Maintenance Window

Date: Wednesday, March 25, 2026
Time: 08:00 – 09:00 UTC
Environment: EU Sandbox

Service Impact

Production: No Impact. All live transaction processing will continue as normal.
Sandbox: The EU Sandbox environment will be inaccessible during this hour. API requests to this environment may return errors. The Sandbox BR-DGE Portal will also be inaccessible.

Additional Information

No action is required on your part. The sandbox environment will be fully functional again immediately upon completion of the maintenance.

Our support team remains fully available during this time. If you have any questions, please reach out via your usual support channels.
Mar 24, 11:35 UTC
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

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